Return and Refund Policy
Last updated: 12 October 2018
We aim to make it simple and easy for you to request a return or refund. So please, take a moment to read on how to enjoy a hassle-free return and refund experience.
We take great effort to check the conditions of your purchased items before delivering it to you. If the items are indeed in an undesirable condition i.e. permanent stain or torn upon you receiving them, we suggest these recommended actions:
Action 1: Check on items for any fault immediately upon receiving it.
Action 2: Take a photo of the fault condition.
Action 3: Send us an email/WhatsApp message with the photo and the description of the fault condition. Please send us an email within 1 DAY upon receiving the items for us to review your request. Any longer than that, we may fall asleep without reviewing your request.
Action 4: Enjoy listening to your favourite songs while we review and reply your return request within 7 working days.
Action 5: Once your request has our thumbs up, return the items and sales receipt to our address via registered mail. We will provide the return address in our email reply to you.
Action 6: Our refund method is bank transfer only. Do provide the Bank Name and Account Number to us.
Action 7: Send us a photo of the registered mail receipt to our email or WhatsApp at 88771546.
Action 8: Sit back and indulge in your favourite show while we process your refund within 24 hours.
Refund will be the full price of the items and the cost of the registered mail.
Also, please take note of the following:
- We reserve the rights to withhold any refunds if your original items have not reached our mailing address.
- Please ensure that refund details given are correct and complete.
- We are unable to accommodate any refund for ANY cancellation of order, purchase, items lost in standard mail delivery.
- We also unable to refund or exchange due to personal preference as follows:
- The size does not fit you;
- Colour is not to your liking;
- The design does not suit you; or
- Slight colour difference from the actual item and the item's photo.
- Full refund will be offered if the items are unavailable in size, colour or stock.
- Not applicable for Sale Item.
Do you need to do a Return and Refund? Email us!
Should you require any assistance, please do not hesitate to contact us.